Overview
How Refunds Work
We aim to provide a fair and transparent refund process across all services offered through One Platform for Property Services, Travel, Experiences & Events. Refund eligibility depends on the type of booking or request, the stage of fulfillment, supplier terms where applicable, and whether any non-recoverable costs have already been incurred.
Customers should review the service details shown at checkout, in proposals, or in confirmation messages before payment. Where third-party providers such as hotels, airlines, transport operators, venues, or activity partners are involved, their cancellation and refund rules may also apply in addition to this policy.
Eligibility
What May Be Refunded
Refund outcomes vary by service category and timing. Approved refunds are generally returned to the original payment method unless store credit or another remedy is agreed in writing.
Property services not yet started may qualify for full or partial refunds depending on scheduling and preparation costs.
Travel and hotel requests are subject to supplier fare rules, room terms, issuance status, and any penalties or non-refundable components.
Experiences and events may be refundable when cancellation is made within the stated notice period and committed vendor costs are recoverable.
Digital invitation work may be non-refundable once design, customization, or delivery work has begun, except where required by law or due to service error.
Process
Requesting a Refund
To request a refund, please contact our support team with your booking or request reference, the service category, the reason for cancellation, and any supporting information. We may ask for additional details to verify the request and assess eligibility.
Once received, we review the request against the applicable booking terms, supplier conditions, and fulfillment status. If a refund is approved, processing time may vary depending on banks, payment gateways, and third-party providers.
Some cases may be resolved through partial refunds, rebooking, service credits, or date changes when that option provides a better outcome for the customer and the service can still be delivered.
Need Help With a Booking?
If you have questions about cancellations, credits, or refund eligibility, our team is ready to help you review your request and next steps.